NEED TO RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

In general:
  • return your item in the original packaging
  • submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
  • only return the wrong/faulty item, if our customer care team asks you to
  • treat the activewear with care when trying it on
  • wear underwear when trying them on
  • not remove any labels or tags

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.

REFUND & STORE CREDIT

When registering a return, you can choose either to receive a refund or store credit (Gift Card) as compensation.

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund/gift card to be issued.

For more info, read our returns policy.

FREE RETURNS

You won’t be charged return fees. The return costs are covered by us.

Location Compensation Cost
United States Store Credit
Refund		 FREE
FREE