OnerYou Terms Conditions

OnerYou Loyalty Club Terms and Conditions

Last updated: 28 October 2026

1. About These Loyalty Terms

1.1 OnerYou is Oner Active's loyalty club, created to celebrate you and your loyalty. It is operated by Oner Active USA, LLC ("Oner Active", "we", "us" or "our"). We are a limited company. Our registered company number is 6426666, and our registered office is at 251 Little Falls Drive, Wilmington, DE 19808, United States.

1.2 These OnerYou Loyalty Club Terms and Conditions (the "Loyalty Terms") govern your participation in OnerYou as a Member (as defined below). By registering for OnerYou, or by earning or redeeming Points, you agree to be bound by the Loyalty Terms.

1.3 When you purchase Oner Active products through our Website (as defined below), your purchase will also be governed by our Terms and Conditions, available at https://us.oneractive.com/pages/terms-conditions. Our use of your personal data in connection with OnerYou is governed by our Privacy Policy, available at https://us.oneractive.com/pages/privacy-policy.

2. Definitions

3. Membership

3.1 Eligibility. To join OnerYou, you must be an individual aged 18 or over, acting for personal, non-commercial purposes. OnerYou is for individuals only and is not open to businesses, groups, resellers, or employees of Oner Active. Your OnerYou Account may be used in connection with the Website only and may not be used across different country or regional Oner Active storefronts. If Oner Active believes (in its sole discretion) that you ordered products, or otherwise used your Account, other than for personal, non-commercial purposes, we reserve the right to not count such orders toward your Qualifying Spend, to not award Points based on such orders, to remove any Points awarded in connection with such orders, to close or suspend your Account, or to take any other action that Oner Active deems necessary to ensure compliance with these Loyalty Terms and to preserve the integrity of OnerYou.

3.2 How to join. To join OnerYou, you must register for an Account on the Website. Membership is free; no purchase is necessary.

3.3 One account per person. You may only hold one Account. Only one email address may be associated with the Account. Your OnerYou membership is personal and cannot be shared. Your Account may not be transferred or used by anyone else. You may also not have a separate OnerYou account on any other Oner Active site anywhere in the world. If Oner Active believes (in its sole discretion) that multiple Accounts have been opened by the same person, or that you have a separate account on another Oner Active site, we reserve the right to merge or close the duplicate Accounts, and the accounts on other Oner Active sites, and forfeit any Points associated with them.

3.4 Accuracy of information. You must provide and maintain accurate Account details and keep your login credentials secure. You must notify us promptly of any unauthorized access to your Account. We are not responsible for any failure to deliver Points, Benefits, or communications resulting from inaccurate or outdated Account details.

4. Tiers, Benefits and Welcome Bonus

4.1 OnerYou has five Tiers based on Annual Qualifying Spend. The Tiers, thresholds, and associated Benefits are as follows:

4.2 Tier progression and retention. You progress to a higher Tier as soon as your Annual Qualifying Spend in the Tier Period reaches that Tier's threshold. Your Tier status is valid for 12 months from the date you reach it. Your Tier will change when you either reach the Annual Qualifying Spend required for a higher Tier, or, if at the end of the 12-month period from which you most recently reached a Tier, you failed to qualify for that Tier, in which case you will move down to the appropriate Tier (if applicable). In addition, if a return causes your Annual Qualifying Spend to fall below the threshold for your current Tier, your Tier status will be adjusted downward to the appropriate Tier at the point the return is processed.

4.3 Welcome Bonus. When you sign up for a OnerYou Account, you will receive a one-time Welcome Bonus of 350 Oner Points. As you progress through the Tiers, a further Welcome Bonus is credited to your Account upon first attaining each higher Tier, in the amounts set forth above. The Welcome Bonus is a one-time credit per Tier — it is not re-credited if you re-attain a Tier you previously held.

4.4 Early Access. Gold Members receive 1-day early access to select new product launches. Platinum and Diamond Members receive 2-day early access to select new product launches. Early access to new product launches is offered at our discretion, and is subject to availability, and does not apply to every new product launch.

4.5 Extended Returns. Extended Return periods run from the date of delivery, apply to purchases made while you hold the qualifying Tier, and are subject to our standard returns policy in all other respects.

4.6 Right to modify. We reserve the right to modify the Tiers, the Annual Qualifying Spend amounts, the Earning Rates, the Welcome Bonuses, the Extended Return periods, Points redemption increments, the Early Access periods, or any other aspects of the Loyalty Terms, or to add or remove any benefits from OnerYou, at any time.

5. Earning Points

5.1 Qualifying Spend. Points are earned on Qualifying Spend at the Earning Rate for your Tier. Points may only be earned while you are currently a Member of OnerYou and your Account is in good standing. Points may only be earned on purchases that you make for your personal, non-commercial use only. Points may not be earned on any purchases made for resale, any other commercial use, or any other use prohibited by these Loyalty Terms.

5.2 Account-linked earning and redemption. Points may only be earned on purchases made through the Website using the email address associated with your Account. Purchases made using a different email address will not be eligible to earn Points. In addition, Points may only be redeemed when you are logged into your Account at the time of purchase.

5.3 Social media engagement. You can earn the following one-time Points awards by completing the relevant action through the Dashboard while logged into your Account:

Points are awarded automatically when you complete the relevant action through the Dashboard while logged in to your Account. Social media engagement Points are awarded once per platform per Member and cannot be re-earned.

5.4 Birthday Bonus. Members who have registered their date of birth in their Account will receive 750 Points each year. In order to receive the Birthday Bonus, you must register your date of birth in your Account at least 30 days before your birthday.

5.5 Bonus Points. We may offer Bonus Points during promotional periods or special events. Bonus Points will be subject to specific terms communicated at the time.

5.6 Points crediting. Earned Points will generally appear in your Account within 24 hours of the relevant activity. Claims for missing Points must be submitted within 30 days of the relevant activity.

5.7 Points on returns. If you return a product for which Points were earned, those Points will be deducted from your Account once the return and refund are processed. If this causes your Qualifying Spend to fall below your current Tier's threshold, your Tier may be affected accordingly. If you have insufficient Points to cover the deduction, the shortfall will be applied against future Points earned.

5.8 Right to stop or modify. We reserve the right to stop awarding social media engagement Points, the Birthday Bonus Points, and other Bonus Points, or to change the terms upon which they may be awarded, including, without limitation, the number of Points awarded, at any time at our sole discretion.

6. Redeeming Points

6.1 Points. Points may be redeemed for discounts on your purchases from the Website at the values set forth from time-to-time on your Dashboard, subject to the terms hereof. We reserve the right to change the redemption values at any time.

6.2 Minimum threshold. A minimum balance of 4,000 Points is required before you can redeem your Points. You cannot redeem Points once your Points balance falls below this threshold.

6.3 How to redeem Points. You can redeem your Points directly at checkout. Simply log in to your Account, add your items to the cart, and use your Points at checkout to receive the applicable discount.

6.4 Restrictions. Points cannot be:

• (a) used to pay for shipping, taxes, or to purchase gift cards; or
• (b) combined with other promotional or discount codes.

6.5 Effect on Tier. Redeeming Points does not reduce your Qualifying Spend or affect your Tier status.

6.6 Voucher expiration. Voucher codes expire 12 months from the date of issue. If you misplace your voucher code, it can be retrieved by logging in to your Account, opening your OnerYou Profile, and clicking on "OnerYou History."

6.7 Returns involving redeemed Points. If you return an item purchased using Points, the applicable number of Points used will be credited back to your Account. No cash refund will be given for the Points value applied to a transaction.

7. Referral Program

7.1 Referrals. You can also earn Points by referring friends and family to OnerYou using your unique referral link (found in your Dashboard) and then achieving a successful Referral in accordance with these Loyalty Terms. A "Referral" is successful when the referred friend or family member:

• (a) clicks your referral link;
• (b) is not a current or former OnerYou member;
• (c) creates a new Account using an email address not previously registered with OnerYou;
• (d) accepts these Loyalty Terms at the point of Account creation; and
• (e) places a qualifying first order with Qualifying Spend of $50 or more through the Website within 30 days of the date of Account creation and does not return the items purchased.

7.2 Referral Crediting. Within 60 days after a successful Referral has been confirmed by Oner Active, you will receive 10,000 Points credited to your Account.

7.3 Earning limits. No more than 100,000 Points may be earned by a Member in any calendar year through Referrals.

7.4 Fraud prevention and restrictions. Our Referral program is administered through Yotpo, which operates automated controls to protect the integrity of the program and to detect potential program abuse. You may not engage in any activity which is intended to abuse the Referral program, including, without limitation:

• (a) you may not register a separate Account for yourself;
• (b) you may not provide your unique referral link to anyone other than to your friends and family;
• (c) you may not provide your unique referral link to anyone who you know is or was previously a OnerYou member; and
• (d) you must not post or otherwise share your unique referral link publicly, including, without limitation, on deal sites, coupon sites or any other public platform.

7.5 Loss of Referral Points. We reserve the right to withhold or reverse Referral Points and any discounts or other benefits provided to the individual who has clicked on your unique referral link where we determine (in our sole discretion) that a Referral is fraudulent, improper, or otherwise ineligible under these Loyalty Terms.

8. Points Expiration

8.1 Points are valid for 12 months from the date they are first awarded to your Account. Unredeemed Points automatically expire after that period and cannot be reinstated.

8.2 Closure of your Account (whether by you or by us) will result in the immediate forfeiture of all Points in your Account. Forfeited Points are non-transferable and cannot be reinstated on any new Account.

9. Nature of Points

Points have no cash value and cannot be exchanged for cash, cannot be transferred, sold, gifted or assigned to anyone else, do not constitute property and confer no proprietary rights, and may not be earned through automated means, bots, scripts, any other artificial or unauthorized method, or by any method prohibited by these Loyalty Terms.

10. Fair Use, Suspension and Termination

10.1 Fair use. You must use OnerYou fairly and honestly, for personal, non-commercial purposes, in the spirit of the OnerYou program, and in accordance with these Loyalty Terms. Any activity that is intended to subvert the terms of the OnerYou program (including, without limitation, making excessive returns, misrepresenting information, purchasing Oner Active products for the purpose of resale, or engaging in any fraudulent or illegal conduct) is prohibited.

10.2 Removal of Points. We reserve the right to remove, adjust, or withhold Points from your Account where:

• (a) they were credited in error;
• (b) a return or refund is processed in respect of the transaction to which the Points relate;
• (c) we reasonably suspect fraud, abuse, or breach of these Loyalty Terms, including, without limitation, purchasing Products for resale; or
• (d) a transaction is reversed or charged back.

Where Points are removed on grounds of suspected fraud or misuse, we will endeavor to notify you unless doing so would compromise an investigation.

10.3 Cancellation by you. You may cancel your OnerYou membership at any time by contacting our Customer Experience Team at support@customercare.oneractive.com. Upon cancellation, your Account will be closed and all Points immediately forfeited.

10.4 Suspension or termination by us. We may suspend, cancel, or terminate your OnerYou membership if we determine (in our sole discretion) that you have breached these Loyalty Terms or engaged in fraudulent, abusive, or dishonest conduct in connection with OnerYou. Upon termination, all Points are immediately forfeited.

10.5 Termination of OnerYou. We may terminate the OnerYou loyalty program at any time on not less than 90 days' prior notice. During that period, Members will be given the opportunity to redeem outstanding Points before the program closes. We shall not be liable for Points forfeited on program termination, except as required by applicable law.

11. Changes to These Terms

We may change any aspect of OnerYou (including, without limitation, these Loyalty Terms, Tier thresholds, Earning Rates, redemption thresholds and Benefits) at any time. Where a change is material or adversely affects your rights, we will give at least 30 days' prior notice by email or by notice on the Website. Continued participation by you in OnerYou after a change takes effect constitutes acceptance of the revised terms. Where a change is required urgently (for example, to prevent fraud or to address a legal or regulatory requirement), we may implement it without prior notice. You should review these Loyalty Terms periodically to ensure familiarity with the most current version. You will always be able to tell when the version was last updated by checking the "Last updated" date at the top of these Loyalty Terms.

12. Liability

12.1 We are not responsible for errors or problems of any kind relating to or in connection with OnerYou, whether printing, typographical, technical, computer, network, human, mechanical, electronic, or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of OnerYou, the tabulating of Points, Qualifying Spend, or Annual Qualifying Spend, the announcement of Benefits, or in any OnerYou-related materials. We are also not liable for any indirect or consequential loss or damage arising from your participation in OnerYou, including, without limitation, any failure to credit Points or deliver Benefits resulting from circumstances outside our reasonable control. Nothing in these Loyalty Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or restricted.

12.2 Points, Tier status, and all other Benefits provided hereunder have no cash value. We are not liable for the forfeiture of Points or Benefits, or any other loss, on cancellation or termination of your membership or the OnerYou program, except as required by applicable law.

12.3 Subject to the terms hereof, our total liability to you in connection with OnerYou, whether in contract, tort (including negligence) or otherwise, shall not exceed $250.

13. Data Protection

Our use of your personal data in connection with OnerYou is governed by our Privacy Policy, available at https://us.oneractive.com/pages/privacy-policy.

14. Governing Law

Any dispute arising from these Loyalty Terms or OnerYou will be governed by and construed and enforced in accordance with the laws of Delaware, except to the extent pre-empted by U.S. federal law, without regard to conflict of law rules or principles (whether of Delaware or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Delaware and the United States.

15. Dispute Resolution and Arbitration

15.1 Binding Arbitration. Except for disputes that may be brought in small claims court, you and Oner Active agree that any dispute, claim, or controversy arising out of or relating to OnerYou, these Loyalty Terms, or your participation in OnerYou will be resolved exclusively through final and binding arbitration on an individual basis.

15.2 Class Action Waiver. To the fullest extent permitted by law, you and Oner Active agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. An arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

15.3 Opt-Out. You may opt out of this arbitration agreement by sending written notice to Oner Active at support@customercare.oneractive.com within 30 days after first accepting these Loyalty Terms. Your notice must include your name, email address associated with your Account, and a statement that you wish to opt out of arbitration.

16. Contact

For any questions about OnerYou, please contact our Customer Experience Team:

• Email: support@customercare.oneractive.com
• Contact Us page: us.oneractive.com/pages/contact